Bahasa on the button, English in the results

Sarawak families often book in Malay and then meet lab abbreviations only a clinician would unpack.

A portal can feel bilingual because the home buttons say Tempah and Keputusan. Open the result and the line reads “HbA1c” with a range and no sentence. The daughter who booked for her father did the Malay half correctly. The English half assumes a clinic education session that never happened.

In Sarawak we also see Iban or Bahasa mixed at the counter while the app offers only English and Malay. We do not pretend to review every language. We do write when the toggle is hidden behind a gear icon that looks like a setting for fonts.

Wording reviews at File Studio Base print the string as shown, then a suggested sentence a clerk might actually say. We avoid inventing medical explanations. “Your sugar test over three months” is a direction for a copy change; the number still belongs to the clinician.

If your vendor claims full localisation because a language file exists, ask them to open the lab module on a phone, not the marketing homepage. That is the screen families screenshot and send in a group chat — often the only “analytics” that matters on a Sunday evening.