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Clinic apps we study
A catalogue of the live clinic and hospital apps we know how to observe in Malaysia — not a shop window of software we sell.
If your app is not on this list, write anyway — the method is the same: people, screens, queues, language.
Appointment and queue apps
Used in GP clinics and hospital outpatient halls. We watch new bookings, reschedules, and the moment a queue number on the wall does not match the number on the phone. Common stalls: IC photos in fluorescent light, OTP over a crowded hall, doctors listed under English names while the whiteboard uses Malay.
Patient portals
Results, bills, medical certificates, and “message the clinic.” We read the labels. We also watch a family member try to open a parent’s results with a shared login — a pattern we record as a risk for you and your counsel, not as a feature request we will implement.
Medication reminders and pharmacy refill
Lock-screen wording, refill windows, and the gap between a hospital discharge list and a neighbourhood pharmacy app. We sit at the pharmacy counter when you arrange it, because that is where patients discover the reminder never mentioned a public holiday.
Ward and staff charting
Trolley Wi-Fi, shift-change logins, and bilingual drug names. This is staff-side work with a host. We do not enter isolation rooms without your infection-control say-so.
What we do not study
Consumer fitness toys, general “wellness” coaching apps with no clinic attachment, and marketing landing pages that are not used at the counter. If the app never meets a patient or a nurse in a Malaysian facility, it is outside our practice.