Healthcare App Usage Review
A three-to-four-week observation of one live healthcare app, covering patient and staff paths, with a written findings pack.
3–4 weeks · Quoted by app scope
Reviews we offer
Each review is a human observation of a live healthcare app — booking, portal, ward, or pharmacy — written for people who run clinics in Malaysia.
We do not sell licences. You already have an app, a vendor, or a hospital portal. We borrow logins (read-only where possible), sit with consenting patients and staff, and return a findings pack with timestamps, screenshots of public screens, and recommended wording or sequence changes.
Appointment-booking journey walkthrough
We time a real booking — new patient, follow-up, and a failed SMS code — and write where the queue and the app fight each other.
5–8 working days · Fixed fee per campus
Patient portal wording and navigation review
A desk review of labels, consent text, and the path to lab results or bills, with attention to English and Bahasa Malaysia as they appear on screen.
8–12 working days · Quoted by number of sections
Staff-side clinic app observation
A shift beside counter clerks, nurses, or pharmacists using the staff half of a healthcare app, including workarounds on paper.
1–2 weeks including write-up · Day rate plus write-up
Follow-up pulse after a change
A shorter return visit after your vendor changes a screen, to see whether the stall we named has actually moved.
3–6 working days · Fixed follow-up fee